contact-center/android
anthropics/knowledge-work-plugins
How to install contact-center/android
npx skills add https://github.com/anthropics/knowledge-work-plugins --skill build-zoom-contact-center-appFull instructions (SKILL.md)
Source of truth, from anthropics/knowledge-work-plugins.
name: contact-center/android description: "Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling." user-invocable: false triggers:
- "contact center android"
- "zcc android"
- "zoomccinterface android"
- "zoomccchatservice"
- "zoomccvideoservice"
- "releasezoomccservice"
- "android rejoin"
Zoom Contact Center SDK - Android
Official docs:
- https://developers.zoom.us/docs/contact-center/android/
- https://marketplacefront.zoom.us/sdk/contact/android/index.html
Quick Links
- concepts/sdk-lifecycle.md
- examples/service-patterns.md
- references/android-reference-map.md
- troubleshooting/common-issues.md
SDK Surface Summary
- SDK manager:
ZoomCCInterface - Channel services:
getZoomCCChatService()getZoomCCVideoService()getZoomCCZVAService()getZoomCCScheduledCallbackService()- Campaign support via web campaign service and campaign metadata.
Hard Guardrails
- Initialize SDK in
Application.onCreate. - Use
ZoomCCItemto define channel + identifiers. - Use
entryIdfor chat/video/ZVA. - Use
apiKeyfor scheduled callback and campaign mode. - Release services on teardown.
Common Chains
- Contact Center app and engagement context: ../../zoom-apps-sdk/SKILL.md
- Contact Center API automation: ../../rest-api/SKILL.md
Operations
- RUNBOOK.md - 5-minute preflight and debugging checklist.
Related skills
More from anthropics/knowledge-work-plugins and the wider catalog.
data-visualization
Pick the right chart and generate publication-quality Python visualizations with built-in design and accessibility best practices.
code-review
Review code changes for security, performance, and correctness. Trigger with a PR URL or diff, "review this before I merge", "is this code safe?", or when checking a change for N+1 queries, injection risks, missing edge cases, or error handling gaps.
documentation
Write and maintain technical documentation. Trigger with "write docs for", "document this", "create a README", "write a runbook", "onboarding guide", or when the user needs help with any form of technical writing — API docs, architecture docs, or operational runbooks.
build-dashboard
Build an interactive HTML dashboard with charts, filters, and tables. Use when creating an executive overview with KPI cards, turning query results into a shareable self-contained report, building a team monitoring snapshot, or needing multiple charts with filters in one browser-openable file.
task-management
Simple task management using a shared TASKS.md file. Reference this when the user asks about their tasks, wants to add/complete tasks, or needs help tracking commitments.
memory-management
Two-tier memory system that makes Claude a true workplace collaborator. Decodes shorthand, acronyms, nicknames, and internal language so Claude understands requests like a colleague would. CLAUDE.md for working memory, memory/ directory for the full knowledge base.