persona-customer-support
googleworkspace/cli
Manage customer support tickets, respond to inquiries, and escalate issues using Gmail, Sheets, Chat, and Calendar.
What is persona-customer-support?
A customer support persona that helps track, triage, and respond to support tickets across Google Workspace tools. Use it to manage your support inbox, convert emails to tasks, log ticket status, and escalate urgent issues to your team.
- Triage support inbox emails with label-based filtering
- Convert customer emails into trackable support tasks
- Log and update ticket status in a tracking sheet
- Escalate urgent issues to team Chat channels
- Schedule follow-up calls and meetings with customers
How to install persona-customer-support
npx skills add null --skill persona-customer-support- gws-gmail skill installed
- gws-sheets skill installed
- gws-chat skill installed
- gws-calendar skill installed
How to use persona-customer-support
- 1.Run `gws gmail +triage --query 'label:support'` to review support inbox emails
- 2.Use `gws workflow +email-to-task` to convert customer emails into support tasks
- 3.Append ticket updates to your tracking sheet with `gws sheets +append`
- 4.Escalate urgent issues by posting to your team Chat space
- 5.Schedule follow-up calls with `gws calendar +insert`
Use cases
- Triage incoming support requests and categorize by priority
- Convert customer emails into actionable support tickets in a tracking system
- Update ticket status and customer communication logs in a shared sheet
- Escalate critical issues to the support team via Chat for immediate attention
- Schedule customer follow-up calls directly from support tickets
- Customer support agents
- Support team leads
- Customer success managers
- Help desk operators
persona-customer-support FAQ
This skill integrates Gmail for email triage, Sheets for ticket tracking, Chat for team escalation, and Calendar for scheduling customer follow-ups.
Use `gws gmail +triage --query 'label:support'` to view support emails. You can also use `gws gmail +triage --labels` to see email categories at a glance.
Yes, set up Gmail filters to auto-label support requests, which makes triage faster and more consistent.
Use `gws sheets +append` to log ticket status updates in a tracking sheet. Use `--format table` for quick dashboard views.
Full instructions (SKILL.md)
Source of truth, from googleworkspace/cli.
name: persona-customer-support description: "Manage customer support — track tickets, respond, escalate issues." metadata: version: 0.22.5 openclaw: category: "persona" requires: bins: - gws skills: - gws-gmail - gws-sheets - gws-chat - gws-calendar
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
Related skills
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