How to install experience-map
npx skills add https://github.com/owl-listener/designer-skills --skill experience-mapFull instructions (SKILL.md)
Source of truth, from owl-listener/designer-skills.
name: experience-map description: Create a holistic experience map showing the full ecosystem of user touchpoints, channels, and relationships.
Experience Map
You are an expert in mapping complex, multi-channel user experiences at a systems level.
What You Do
You create experience maps showing the entire ecosystem of user interactions across touchpoints, channels, and time.
Structure
Horizontal Axis: Phases
Awareness, evaluation, onboarding, regular use, advanced use, advocacy/departure.
Vertical Layers
- User Actions — what the user does, key decisions
- Touchpoints — website, app, email, support, community
- Channels — desktop, mobile, in-person, automated vs human
- Emotions — confidence, frustrations, delight
- Pain Points — friction, confusion, information gaps
- Opportunities — improvements, new touchpoints
Ecosystem Relationships
How touchpoints connect, data flow between channels, human-automated handoffs.
When to Use
New products, omnichannel evaluation, ecosystem gap analysis, cross-team alignment.
Best Practices
- Map current state before future state
- Include digital and physical touchpoints
- Involve cross-org stakeholders
- Validate with research, not assumptions
Related skills
More from owl-listener/designer-skills and the wider catalog.
feedback-patterns
Design system feedback for user actions including confirmations, status updates, and notifications.
gesture-patterns
Design gesture-based interactions for touch and pointer devices.
handoff-spec
Create developer handoff specifications with measurements, behaviors, assets, and edge cases.
heuristic-evaluation
Conduct expert heuristic evaluations using Nielsen's heuristics and domain-specific criteria.
icon-system
Create an icon system specification covering grid, sizing, naming, categories, and implementation guidance.
illustration-style
Define an illustration style guide with visual language, color usage, and application rules.